Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gina@ezsharptools.com. If your return is accepted, we’ll send you a return shipping  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping will be paid by the buyer for any returned product after authorization has been approved.

EZ SHARP RETURN POLICY for reference. Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

• Call 1-417-673-4852 to request a Return Authorization number.
  Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
• All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfillment Center from which they originated.
• Please include a copy of your invoice or packing slip.
• Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted
• Materials returned after 30 days from date of shipment will not be accepted.
• C.O.D. returns will not be accepted.
• Altered or etched items will not be accepted.

You can always contact us for any return question at gina@ezsharptools.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make any correction.

Exceptions / non-returnable items

Altered or etched items will not be accepted.  Special order items are not returnable unless EZS has made an error in manufacturing.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Satisfaction Guaranteed  

EZ Sharp team guarantees to make every effort to ensure your satisfaction with the quality and performance of our tools.  Notify us with any concerns by emailing us at sales@ezsharp.com and we will work to solve any issues you may have.

Certain circumstances in shipping and other areas out of our control could occur and we ask for your patience should that happen. 

We reserve the right to review and analyze each situation and will be forthright regarding the options to solve your issues.